Refund Policy

At Guardpoint Security, customer satisfaction is a top priority. If you are not completely satisfied with your Bitdefender product purchase, we’re here to help.

Refund Eligibility

Refund requests must be made within 30 days of your original purchase date.
Refunds are only applicable to new license purchases made directly through Guardpoint Security.
Renewals, upgrades, or activation code redemptions are non-refundable.
Refunds are not available for products purchased through third-party vendors or directly from Bitdefender.com.

Non-Refundable Items

Used or partially activated licenses
Services rendered (such as installation or technical support)
Promotional or bundled offers

How to Request a Refund

To request a refund, please contact our support team via [email/contact form link] with the following information:

Full name and email used for purchase
Order number
Product purchased
Reason for refund request

Once approved, refunds will be processed to your original payment method within 5–10 business days.

Need Help?

If you have questions about your purchase or eligibility, contact us at sales@guardpointsecurity.com and we’ll be happy to assist you.